Shipping & Returns

Return or exchange an item - our 100% money back guarantee:
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.

Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
Please note: Goods will only be accepted for return if they are despatched within 14 days of delivery receipt by you, unless we have notified you otherwise. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.
Delivery charges are only refundable where goods are faulty and a refund is made.
We recommend that customers return goods for refund or exchange using a reputable shipper

We do our best to dispatch all orders within 7 days after payment is received, unless your chosen product is temporarily out of stock.

We do our best to keep freight prices to the minimum. Currently our zone rates are calculated using weight increments of 0.25, 0.50, 0.75 then 1 - 10, 12, 15, 17, 20, 25 and 30 kgs so to maximize your freight charge it is better to round up your order close to, but not over, each figure.

Note that if the Best Way button is automatically filled for your order this means delivery can be by Surface if you require which means delivery time of 6 - 8 weeks. This button will only be activated for certain zones and for orders over 1 kg in weight. If it shows a higher charge than what is shown under Zone Rate this means it is not active for your zone or order weight.

IMPORTANT NOTE if your order contains cream, gel, paste or lotion, due to new Customs Department rules, it will not be able to be shipped by air. Please choose the Paypal Express button or the Surface option on the shipping methods page.

Our Zone shipping rate is based on zone rates current in the shipping industry and is by parcel post from the Thailand Post Office with an expected delivery time of 7 - 15 days.

All packages are registered and you will receive a tracking code via e-mail. Your order can be traced at this address, just click on the link: Thailand Post Tracking

NOTE: If your order is required by a certain date please notify us before placing your order. We cannot guarantee delivery times and are not responsible for goods held up in the postal system.

All orders are dispatched in a timely fashion after payment, we do not accept responsibility for items held up at customs or late delivery of items by the courier or postal service. The customer is responsible for supplying the correct postal details and we will not be held responsible if the item is returned to us because of wrong address or the address is in an undeliverable zone.

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