Conditions of Use

The following are the terms and conditions which govern a Contract of Sale and Purchase created when ordering items from the ThailandtoWorld.com online store.

Please read them carefully. They do not affect your statutory rights:

A legally binding contract is created between Mobile Boat Osmosis Repair Co Ltd trading as ThailandtoWorld.com ["us", "we"] and you when we receive your order and payment and we send you a confirmation e-mail to the address you provide to us when placing your order.

All orders are subject to acceptance and product availability. If a product you have ordered is unavailable for any reason you will not be charged for the goods and any money already debited from your account will be refunded. We will not be liable for disappointment or other losses suffered due to product unavailability. If a product is out of stock, please allow up to 7 days in order for us to re-stock the product - you will be notified by e-mail or telephone in such a case.

All prices on our website are not inclusive of VAT but exclusive of packing and delivery charges which will be payable as indicated at the timeof placing your order. You will be shown the total price of all the goods you are purchasing including handling and delivery charges on thePaypal order page at the time of order or this can be confirmed by using the "checkout" button.

Whilst every effort is made to ensure the accuracy of the prices maintained on the ThailandtoWorld.com online store site we expressly reserve the right to amend prices having regard to any increase in supplier price, or if due to an error or omission the price published for the goods on the ThailandtoWorld.com site is wrong. We will notify you of any increase [but not decrease] in the total amount payable by you and give you an opportunity to cancel the order. If the goods have already been delivered you may return the goods at your own risk and receive a full refund for them and any reasonable charges incurred in returning the goods to us.

Your goods will be delivered in accordance with the preference you state on your order [either as the ordered items become available or all items as one delivery, for which the waiting time can be up to 21 days] to the address you give when placing your order. In any event, we will always try to deliver within 15 days of your placing an order. Actual delivery time may vary according to the shipping method used.

If we do not deliver within 30 days we will notify you by e-mail of our new expected delivery date. If you do not agree with this you may cancel your order and receive a refund to the value of the goods you have not received.

Our responsibility for everything other than damage to the goods caused by our negligence ends from the time we first attempt to deliver them to you.

We will not be liable for any losses, costs, damages, charges, or expenses caused by any delay or failure of delivery of the goods.

You may elect to obtain a refund if the goods arrive in a damaged or faulty condition, or do not comply with the description of the goods you ordered, or are incomplete in quantity [other than where you elected to receive the ordered items as they become available].

If you notify us for one of the reasons given under clause 10 of these Terms and Conditions our only obligation will be to refund to you the amount paid by you for the goods in question. We will not be liable to you for any indirect or consequential loss or damage arising in any way and we will have no liability to pay you any money by way of compensation other than to refund to you the amount paid for the goods.

We retain ownership of the goods until we have received payment from you in full. All credit and charge card holders are subject to validation checks and authorisation from the card issuer. If we do not receive authorisation we will not deliver your goods and will not be liable to you for delay or non-delivery.

We shall have no liability to you for any failure to deliver the goods you have ordered or any delay in doing so or for any damage or defect to goods delivered by any event or circumstances beyond our reasonable control.

The buyer accepts responsibility that the sale complies with all applicable laws and delivery regulations in their own country.

If we elect not to enforce or to delay enforcement of any part of these Terms and Conditions of Sale it will not affect our right to enforce the rest of these Terms and Conditions.

The Contract between us shall be the entire Agreement relating to the purchase of goods from the ThailandtoWorld.com online store.

We may change these Terms and Conditions at any time. You are advised to print and keep safe these Terms and Conditions.

You may contact our Customer Service team at products@thailandtoworld.com. We will endeavour to respond to any enquiry you make within seventy two [72] hours of receiving it.

When creating a user account at ThailandtoWorld.com or signing up for our newsletter you agree and give us permission to send you offers related to the ThailandtoWorld online store. These offers include updates on our website, products and may include promotional coupon codes which give you a discount on our products. We value our customers and never send out spam. Your data is safe with us and will not be sold, rented or given to a third party. You are able to manage subscription to our newsletter and you can opt-out at any time.

Please be advised that it is your responsibility to notify officials and to pay taxes on imported goods according to your countrys import laws.

Shipping Conditions

All of our products are manufactured in Thailand and dispatched from our office in Bangkok.

We do our best to dispatch all orders within 7 days after payment is received, unless your chosen product is temporarily out of stock.

Our shipping is based on zone rates current in the shipping industry and is by parcel post from the Thailand Post Office with an expected delivery time of 7 - 15 days.

We do our best to keep freight prices to the minimum. Currently our zone rates are calculated using weight increments of 1, 2, 3, 4, 5, 8, 10, 12, 15, 17, 20, 25 and 30 kgs so to maximize your freight charge it is better to round up your order close to, but not over, each figure. Example: an order weighing 6.2 kgs will be charged at the 7 kg rate so it would be more cost effective to add another 0.8 kgs of product.

IMPORTANT NOTE if your order contains cream, gel, paste or lotion, due to new Customs Department rules, it will not be able to be shipped by air. Please choose the Paypal Express button or the Surface option on the shipping methods page.

All packages are registered and you will receive a tracking code via email. Your ThailandtoWorld.com order can be traced here at the following link: Thailand Post Tracking

NOTE: If your order is required by a certain date please notify us before placing your order. We cannot guarantee delivery times and are not responsible for goods held up in the postal system.

All orders are dispatched in a timely fashion after payment, we do not accept responsibility for items held up at customs or late delivery of items by the courier or postal service. The customer is responsible for supplying the correct postal details and we will not be held responsible if the item is returned to us because of wrong address or the address is in an undeliverable zone.

Buyer accepts responsibility that the sale complies with all applicable laws and delivery regulations in their own country.

Refunds will not be issued on late deliveries or items held up by the post or customs (see note above). However you may request a full refund if your items have passed their use by date when finally delivered.

Website Conditions

Following is important information pertaining to the use of ThailandtoWorld.com website that you should be aware of.

This information relates to browsing the site or using the e-mail. By using the website you agree to be bound by the following terms of use, which shall take effect immediately.

If you do not agree to all the following terms of use, then please stop using the site. Please note that we may change these terms at any time by posting changes to these pages, and continued use of our website implies acceptance of any changed terms of use.

You are not allowed to copy, reproduce, republish, download, post, broadcast, transmit or otherwise use content from our website in any way except for non-commercial use.

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Directorys relationship with you in relation to this website.The term "Directory" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may create a link to this website from another website or document without Directorys prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States, England, Scotland, Germany, Thailand, India and other countries.

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